Return & Refund Policy

Thank you for shopping with us! To protect the interests of both you and our other customers, and because cosmetics, skincare, and personal care products are considered personal hygiene items, please read this Return & Refund Policy carefully before placing your order.

Table of Contents

1. Return Eligibility

1) Eligible Returns
2) Non-Returnable Situations

2. How to Request a Return or Refund

1) Request Period
2) How to Submit a Request
3) Return Packaging Requirements

3. Refund Information

1) Refund Processing Time
2) Refund Amount

1. Return Eligibility

1) Eligible Returns

If you receive an item that falls under any of the following situations, please contact us within 7 days of receiving your order. We will assist you with the return or refund process:

  • You received the wrong item

  • The item was visibly damaged during shipping

  • The item has a defect that was not caused by the customer

  • Items are missing from your order or the contents do not match your order

Please keep the original product packaging, gifts, and all accessories, and provide relevant photos for us to review.

 

2) Non-Returnable Situations

For hygiene, safety, and quality reasons, we are unable to accept returns in the following situations:

  • The product has been opened or used

  • You change your mind or request a return due to personal preference, such as not liking the product, it being different from what you expected, differences in color, scent, texture, etc.

  • The return is due to your individual skin type, an allergic reaction, personal usage habits, or similar reasons

  • The product packaging has minor dents, scratches, or damage caused during shipping, as long as the product itself remains usable

  • The product was damaged due to improper storage or handling by the customer

  • The return or refund request is submitted after the applicable request period

  • The product is returned without prior confirmation from our store

 

2. How to Request a Return or Refund

1) Request Period

If your order meets our return or refund eligibility requirements, please contact us within 7 days of receiving your order to submit a request.

  • Requests submitted after this period cannot be accepted.

 

2) How to Submit a Request

Please contact us through the Contact Us page on our website or through the contact details at the bottom of this page. Please provide the following information:

  • Order number

  • Recipient's name

  • Photos of the product

  • Photos of the outer shipping package (if applicable)

  • Description of the issue

  • An unboxing or product-condition video, if necessary

Please note that incomplete information may affect the review and processing time of your return or refund request.

 

3) Return Packaging Requirements

* When returning an item, the product and all included items, such as accessories and gifts, must be returned complete and intact.

  • Please pack the item securely before sending it back, using the original shipping box if it is still intact or a sturdy box of your own.

  • Please do not attach shipping labels or adhesive tape directly to the original product packaging, or write on it, as this may affect the condition of the product packaging.

  • If the original product packaging is damaged, accessories or gifts are missing, or the product cannot be returned in substantially the same condition as when received, this may affect your return eligibility or refund amount.

We recommend taking photos of the product and its packaging before sending it back to help protect the interests of both parties.

 

3. Refund Information

1) Refund Processing Time

  • Refunds will be processed after we receive and inspect the returned item. Once the return process has been completed, the refund will be issued within 5–7 business days.

  • Refunds will be issued to your original payment method.

  • The actual time for the refund to appear in your account may vary depending on the payment platform, bank, or credit card company.

 

2) Refund Amount

If your return is confirmed to be eligible for a refund, we will refund the amount paid for the eligible returned item(s).

The following fees are non-refundable:

  • Original shipping fees (if applicable)

  • Any costs associated with returning an item for personal reasons

  • Customs duties, import taxes, and other government fees (if applicable)

Contact Us

If you have any questions about our Return & Refund Policy, please feel free to contact us through the Contact Us page on our website or through the contact details below. We’ll get back to you as soon as possible and provide appropriate after-sales assistance!

  • Email: global.support@yonkalde.com

  • WhatsApp: (852) 91026329

  • Instagram: yonkalde_global