Shipping Policy

Thank you for visiting our store! We’re committed to getting your order to you safely and as quickly as possible. To help you understand how our shipping process works, please read the following shipping policy carefully before placing your order.


Table of Contents

1. Before Your Order Ships

1) Order Processing Time
2) Shipping Origin
3) Shipping Destinations
4) Shipping Information

2. Shipping Information

1) Estimated Delivery Time
2) Shipping Fees & Delivery Methods
3) Order Tracking
4) Split Shipments

3. International Shipping

1) Customs Duties, Import Taxes & Other Fees


1. Before Your Order Ships

1) Order Processing Time

  • All orders will be prepared for shipment within 1–2 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During new product launches, promotional campaigns, holiday periods, periods of high order volume, or due to other unforeseen circumstances, processing and shipping times may take longer. Thank you for your understanding.

  • Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

 

2) Shipping Origin

  • All orders are currently shipped from Hong Kong.

 

3) Shipping Destinations

  • We currently offer shipping to most countries and regions worldwide (e.g. US, UK, Australia, etc.)

  • If your location is not available as a shipping option at checkout, please contact us. We’ll be happy to check whether shipping can be arranged.

 

4) Shipping Information

  • Please make sure your recipient name, shipping address, phone number, and other delivery information are correct before placing your order.

  • If an order is delayed or cannot be delivered due to incorrect or incomplete shipping information, inability to contact the recipient, or failure to collect the package within the required period, any additional shipping costs for resending the order will be your responsibility.

  • If your order has not yet shipped, please contact us as soon as possible. We’ll do our best to help update your shipping information.

 

2. Shipping Information

1) Estimated Delivery Time

The delivery times below are estimates only. Actual delivery times may vary depending on shipping arrangements, customs clearance, weather conditions, or other circumstances.

Shipping Destination Estimated Delivery Time
United States, Australia 8-15 business days
United Kingdom, France, Germany, Italy, Spain 8–15 business days
Indonesia, Philippines 8–14 business days
Malaysia 8–14 business days
Singapore 8–14 business days
Taiwan 5–8 business days
Hong Kong 1–2 business days
Macau 3–4 business days

*The estimated delivery times above do not include order processing time.

 

2) Shipping Fees & Delivery Methods

  • Shipping fees are automatically calculated and displayed at checkout based on your destination, order weight, and selected delivery method.

  • Once your order meets the applicable free shipping threshold, the checkout page will automatically calculate and display the shipping fee as free.

  • If we are running a free shipping promotion, the applicable terms and conditions will be announced on our website or displayed at checkout.

US, UK, Australia & Europe

United States, United Kingdom, Australia, France, Germany, Italy, Spain

Order Total Shipping Fee
US$ 0 - 49 US$ 15
US$ 50 or above FREE

* Remote areas may require an additional 1–2 business days.

Delivery Method:

• Home delivery

 

Other Asian Destinations

Singapore, Malaysia, Indonesia, Philippines

Order Total Shipping Fee
US$ 0 - 49 US$ 15
US$ 50 or above FREE

* Remote areas may require an additional 1–2 business days.

Delivery Method:

• Home delivery

 

Taiwan
Order Total Shipping Fee
NT$ 0 - 1,199 NT$ 200
NT$ 1,200 or above FREE

* Remote areas may require an additional 1–2 business days.

Delivery Method:

• Home delivery (convenience store pickup is currently unavailable)

 

Hong Kong
Order Total Shipping Fee
HK$ 0 - 299 HK$ 30
HK$ 180 or above FREE SF Express pickup at SF stores / SF lockers
HK$ 300 or above FREE

* Remote areas may require an additional 1–2 business days.

Delivery Method:

• Home delivery

• SF Express pickup at SF stores / SF lockers

 

Macau
Order Total Shipping Fee
HK$ 0 - 349 HK$ 40
HK$ 350 or above FREE

* Remote areas may require an additional 1–2 business days.

Delivery Method:

• Home delivery

• SF Express pickup at SF stores / SF lockers

 

3) Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking information may take 24–48 hours to update. Thank you for your patience.

 

4) Split Shipments

  • Your order may be shipped in multiple packages if it contains a large number of items, items are stocked in different warehouses, or due to other shipping arrangements.

  • If your order is shipped separately, tracking information will be provided for each package.

 

3. International Shipping

1) Customs Duties, Import Taxes & Other Fees

  • International orders may be subject to customs duties, import taxes, value-added tax (VAT), or other fees depending on the regulations of the destination country.

  • These fees are not included in the product price or shipping fee and are the responsibility of the recipient.

  • We recommend checking your local customs and import regulations before placing an order.


Contact Us

If you have any questions about our shipping policy, please feel free to contact us through the Contact Us page on our website or through the following channels. We’ll get back to you as soon as possible!

  • Email: global.support@yonkalde.com
  • WhatsApp: (852) 91026329

  • Instagram: yonkalde_global
  • LINE: justinc1420